Karbon Digital Helpdesk Instructions and Technology Support Guidelines
1. Helpdesk Coverage Areas
The Helpdesk is your first point of contact for:
Hardware or software issues
Email or system access problems
Network connectivity
Application errors
Device setups or replacements
Security-related concerns
Any type of Cybersecurity Issues
2. How to Contact the Helpdesk
You can reach the IT Helpdesk via:
| Method | Details |
|---|---|
| helpdesk@karbondigital.com | |
| 📞 Phone | +1 (437) 229 5023 |
| 💬 Chat | Message Company Slack Channels #helpdesk via your slack account in to get support from our team |
| 📋 Support Portal | Complete the below form for ticket logging & issue tracking |
Support Hours: Monday to Friday, 8:00 AM – 6:00 PM (local time)
After Hours and Weekend Support: Critical issues only ( Message on company Slack Channel #helpdesk or use email with subject “URGENT or Attention Needed”)
3. Submitting a Ticket (Email or Portal)
Include the following:
Your full name
- Cellphone Number
- Official Email
- Your department & location
Description of the issue with the screenshot attached to the ticket
Steps taken already to address the issue (if applicable)
Any screenshots or error messages
Device type (e.g., Windows laptop, MacBook, mobile phone etc )
